Terms of service
Last updated: May 15, 2026
Welcome to Soap Lady & More / Soap Lady Ölüdeniz. These Terms of Service apply when you visit our website, place an order, purchase products, or use our online store.
By using this website or placing an order, you agree to these Terms of Service, our Privacy Policy, Refund & Returns Policy, and Shipping Policy.
1. About Us
Soap Lady & More offers handmade natural soaps, related products, and information about stays and experiences connected with Soap Lady Ölüdeniz.
Contact:
Email: info@soapladyoludeniz.com
Address: 226. Sokak, Muğla, 48300, Türkiye
2. Using Our Website
You may browse our website without creating an account or providing personal information.
If you place an order, contact us, subscribe to emails, or use certain features, we may collect the information needed to provide those services, as explained in our Privacy Policy.
You agree not to misuse the website, interfere with its operation, attempt unauthorized access, or use the website for unlawful purposes.
3. Product Information
We do our best to describe and photograph our products accurately.
Because our soaps are handmade, natural variations may occur in colour, shape, size, scent, texture, and appearance.
Product images are for guidance only. The product you receive may vary slightly from the images shown.
4. Cosmetic and Health Disclaimer
Our soaps are natural cosmetic products. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Any product recommendations, including recommendations based on skin type, skin concerns, or customer questions, are general guidance only. They are not medical advice.
If you have sensitive skin, allergies, a skin condition, are pregnant, are buying for a child, or are unsure whether a product is suitable, please review the ingredients carefully and consult a qualified healthcare professional before use.
If irritation or an unexpected reaction occurs, stop using the product immediately.
5. Ingredients and Allergies
Customers are responsible for checking product ingredients before purchase and use.
Natural ingredients and essential oils may still cause sensitivities or allergic reactions in some people.
Soap Lady & More is not responsible for reactions caused by known or unknown allergies, sensitivities, misuse, or failure to follow product instructions.
6. Animal Testing
Soap Lady & More does not approve of animal testing.
Our products are not tested on animals, and we aim to work with suppliers who share this commitment.
7. Orders
When you place an order, you are making an offer to purchase the selected products.
We reserve the right to accept, reject, or cancel an order where necessary, including where:
- A product is unavailable
- There is an error in pricing or product information
- Payment is not completed or is flagged as potentially fraudulent
- Shipping cannot reasonably be completed to the address provided
- The order appears to be unusual, excessive, or not for personal use
Once payment has cleared, we will begin processing your order.
8. Prices, Taxes, and Duties
Prices shown on the website are displayed in the currency shown at checkout and include applicable taxes where required.
Shipping costs are charged separately and are explained in our Shipping Policy.
For international orders, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges applied by the destination country. These charges are not controlled by Soap Lady & More and are the customer’s responsibility unless otherwise stated.
9. Payment
Payments are processed securely through Shopify and approved payment providers.
We do not store your full payment card details.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
10. Shipping and Delivery
Orders are shipped from Türkiye.
Processing times, shipping rates, delivery estimates, weight brackets, international customs, and address requirements are explained in our Shipping Policy.
Delivery dates are estimates only and are not guaranteed unless expressly confirmed in writing.
11. Large or Special Orders
For large orders, wholesale enquiries, urgent orders, or orders requiring special shipping arrangements, please contact us before placing your order.
Additional shipping charges or handling arrangements may apply.
12. Returns and Refunds
Returns, refunds, exchanges, damaged items, and incorrect orders are handled according to our Refund & Returns Policy.
Because our soaps are personal care and hygiene products, opened, used, or unsealed items may not be eligible for return except where faulty or required by law.
13. Email Marketing
If you subscribe to our mailing list, we may send occasional updates, offers, product news, or other communications.
You can unsubscribe at any time.
For more information about how we handle personal information, please see our Privacy Policy.
14. Intellectual Property
All content on this website, including text, images, logos, product names, designs, graphics, branding, and layout, belongs to Soap Lady & More or its licensors unless otherwise stated.
You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without written permission.
15. Third-Party Links
Our website may contain links to third-party websites or services, including social media platforms, maps, accommodation platforms, or payment providers.
We are not responsible for the content, availability, policies, security, or practices of third-party websites.
16. Limitation of Liability
To the fullest extent permitted by law, Soap Lady & More is not liable for indirect, incidental, special, or consequential losses arising from use of the website, purchase or use of products, delivery delays, third-party services, or circumstances outside our reasonable control.
Nothing in these Terms limits rights that cannot legally be limited, including statutory consumer rights.
17. Force Majeure
We are not responsible for delays or failure to perform caused by events outside our reasonable control, including customs delays, carrier disruptions, strikes, severe weather, natural disasters, technical failures, legal restrictions, or supply interruptions.
18. Changes to These Terms
We may update these Terms of Service from time to time.
The latest version will be posted on this page with the updated date.
19. Governing Law
These Terms of Service are governed by the applicable laws of Türkiye, without limiting any mandatory consumer protection rights that may apply in your country of residence.
20. Contact
If you have questions about these Terms of Service, please contact us:
Soap Lady & More / Soap Lady Ölüdeniz
Email: info@soapladyoludeniz.com
Address: 226. Sokak, Muğla, 48300, Türkiye