Privacy policy

Last updated: May 15, 2026 

Soap Lady & More / Soap Lady Ölüdeniz (“Soap Lady,” “we,” “us,” or “our”) respects your privacy and treats personal information with care.

This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, place an order, contact us, subscribe to our emails, or otherwise use our online store.

Our online store is powered by Shopify, which helps us provide our website, checkout, payments, orders, customer accounts, shipping, and related services.

1. Our Commitment to Your Privacy 

You do not need to provide personal information simply to browse our website.

If you choose to place an order, contact us, or join our mailing list, we will only use your information for the purposes described in this policy.

We do not want to fill your inbox with endless emails. If you subscribe to our mailing list, we will only send updates, offers, product news, or information we believe may be useful or interesting to you. You can unsubscribe at any time.

Because of the type of products we sell, you may sometimes choose to share personal information with us, such as details about your skin type, skin concerns, sensitivities, allergies, or another health-related concern, so that we can make a more informed product recommendation. We treat this information as private and personal. We do not sell it or share it with third parties for their own commercial use.

2. Personal Information We Collect

Depending on how you interact with us, we may collect:

Information you provide directly:

  • Name and surname
  • Email address
  • Phone number
  • Billing and delivery address
  • Order details
  • Messages or enquiries you send to us
  • Skin type, allergies, sensitivities, or product concerns if you choose to share them
  • Marketing preferences, if you subscribe to emails

Order and payment information:

When you place an order, your payment is processed securely through Shopify and approved payment providers. We do not store your full payment card details.

Information collected automatically:

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser and device type
  • Pages viewed
  • Date and time of visit
  • Referring website or link
  • General site usage information
  • Cookies and similar tracking information

3. How We Use Your Information

We use personal information to:

  • Process and fulfill your orders
  • Arrange shipping and delivery
  • Confirm payments and send order updates
  • Respond to enquiries and provide customer support
  • Recommend products when you ask for guidance
  • Manage returns, refunds, or complaints
  • Send marketing emails if you have subscribed or where permitted by law
  • Improve our website, products, and customer experience
  • Prevent fraud, misuse, or unauthorized activity
  • Meet legal, tax, accounting, and regulatory obligations

4. Legal Basis for Processing

Where required by law, we process personal information because:

  • It is necessary to fulfill an order or provide a service you requested
  • We have a legitimate business interest, such as improving our website or preventing fraud
  • We need to comply with legal obligations
  • You have given consent, such as subscribing to marketing emails

For customers and visitors in Türkiye, personal data is processed in line with applicable Turkish data protection rules, including the Personal Data Protection Law No. 6698, where applicable.

For customers and visitors in the EU, UK, or similar jurisdictions, you may have additional rights under applicable data protection laws.

5. How We Share Information

We do not sell your personal information.

We may share information only where necessary with trusted service providers, including:

  • Shopify, for website hosting, checkout, orders, and ecommerce services
  • Payment providers, for secure payment processing
  • Shipping and delivery companies, to deliver your order
  • Email and marketing service providers, if you subscribe to communications
  • Analytics, website, security, or technical service providers
  • Legal, tax, regulatory, or government authorities where required by law

These providers only receive the information needed to perform their services.

6. Shopify

Our store is hosted by Shopify. Information you provide through our store may be processed by Shopify and its service providers so they can help us operate the website, process orders, manage checkout, provide secure payment services, and improve ecommerce services.

Shopify may process information in countries outside your country of residence. You can learn more about Shopify’s privacy practices through Shopify’s own privacy information.

7. Cookies

Our website uses cookies and similar technologies to help the store work properly, remember preferences, analyze traffic, improve performance, and support marketing or advertising features.

You can control or disable cookies through your browser settings. Some parts of the website may not work properly if required cookies are disabled.

8. Email Marketing

If you join our mailing list, we may send occasional emails about offers, product news, updates, or other information from Soap Lady.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly. If you unsubscribe, we may still send non-marketing messages related to orders, payments, shipping, or customer service.

9. International Transfers

Because we use Shopify and other online service providers, your information may be processed or stored outside Türkiye or outside your country of residence.

Where required, appropriate safeguards are used to help protect your information during international transfers.

10. Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, legal compliance, accounting, tax, fraud prevention, and dispute resolution.

If you ask us to delete your personal information, we will do so where legally possible. Some information may need to be kept for legal, tax, accounting, fraud prevention, or order record purposes. 

11. Security

We take reasonable physical, electronic, and administrative measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

12. Your Rights

Depending on where you live, you may have the right to: 

  • Ask what personal information we hold about you
  • Request a copy of your personal information
  • Ask us to correct inaccurate or incomplete information
  • Request deletion of your personal information, where legally possible
  • Object to or restrict certain uses of your information
  • Withdraw consent for marketing communications
  • Ask how your data is used or shared
  • Lodge a complaint with a relevant data protection authority

To make a privacy request, please contact us in writing. We may need to verify your identity before completing the request.

13. Children's Privacy

Our website and products are not directed to children. We do not knowingly collect personal information from children without appropriate consent.

14. Third-Party Links

Our website may contain links to third-party websites or services, including social media platforms, Airbnb, Google Maps, payment providers, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business operations, or legal requirements.

The latest version will always be posted on this page with the updated date.

16. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or want to request access, correction, or deletion of your personal information, please contact us:

Soap Lady & More / Soap Lady Ölüdeniz

Email: info@soapladyoludeniz.com

Address: 226. Sokak, Muğla, 48300, Türkiye

For the purpose of applicable data protection laws, Soap Lady & More is the data controller of the personal information we collect and process.