Returns and Refunds Policy
We at Soap Lady are happy to offer a 7 day returns policy on any purchases that are damaged upon delivery or are not the correct description or quantity as per the online order. Soap Lady must be informed in writing within 7 days of receiving the goods. We will offer a refund or an exchange of the goods to a similar value of the original order. If a photograph of the goods and their condition is available for a member of the Soap Lady Team to view then this will both help with our processing and expediting of the matter.
We must remind all customers that our products are not medicinal and are natural cosmetic herbal products. Despite many positive reviews and customer feedback comments that we have received Soap Lady cannot guarantee that soap purchased for a specific skin, hair or other physiological health problem will be cured.
It is important that where customers have purchased soaps for a specific skin, hair or other medical problem relating to the body they must use the soap appropriately as per the instructions that are despatched with the soap at the time of shipping. Though we do not know what effects our soap may have on customers, as rare as it may be, if the customer suspects or sees any signs of a reaction to the area applied then it is advisable that they stop using the soap with immediate effect. We advise that all customers satisfy themselves as to the suitability of our products they wish to purchase for themselves and for those they are purchasing on behalf of prior to purchase. Soap Lady does not accept responsibility for wrongful purchase.